Policy Declaration for Chicago Brass Works 

Chicago Brass Works aspirations to provide our customers trumpets, accessories, and services held to high standards wish to provide the CBW Policy Declaration as both a guideline for us and well as our customers.



To Place an Order

To be put on our order list, The customer agrees to pay the full published price including shipping and insurance to Chicago Brass Works as a pre-trial purchase prior to receiving their trial instrument and activation of the trial period. 50% down is required to place the order and the balance is due upon completion prior to shipping. Prices are subject to change without notice. 

Please Note:

Gold plated horns are not included in our Trial Period. 

 Delivery Schedule

Each instrument will be built with an estimated time of completion given to each customer. Each Chicago Brass Works Trumpet is hand built one at a time to high standards and requires many tests using analyzation methods and process used exclusively by CBW to make ensure each instrument meets not only your expectations but on ours as well. We will strive to meet you delivery date but please understand we will not hasten the building process to meet a deadline at the expensive of providing our customers an instrument that does not meet standards.

TRIAL PERIOD 

The trial period of one week, starting from the time the customer receives the instrument as established by United Parcels Service tracking records of date and time delivery of said instrument. If changes in the instrument are needed, you must state the desired changes to us by phone within the one week trial period. Such changes will be made without charge. Such changes may be made after the one week trial period, but will be charged at current shop rate if notification has not been established within the trial period of one week. 

There is no problem if the customer should decide to return the instrument for a refund.  It must be done within 3 business days after the initial trial period is over using United Parcel Service Tracking records to set time and date as the beginning of the trial period. This is the customer responsibility to return the instrument as stated in this policy and provide postage and insurance that guarantees the trumpet is returned within the set time. No refunds will be made after the one week trial period. 

In the event the customer elects to return the horn, the following procedures must be followed. 

A. Customer must exercise the option to return before 5:00 PM Central Time on the (7th) seventh day of the trial period. 

B. Customer must call and request a return authorization number. 

C. Customer agrees to prepare the trumpet for shipping by repackaging the trumpet in the original case or box and original shipping container. 

D. Customer agrees to provide access to the trumpet in it's shipping container at the time of pickup by the delivery company. 

E. Customer must sign the return form and enter the return authorization number in the space provided on the form. The form must be placed inside the trumpet case prior to returning the horn. 

F. Chicago Brass Works agrees to inspect the horn upon it's return and inform the customer as soon as practicable of any physical damage discovered that is not the result of shipping. Customer agrees to be fully responsible for any and all physical damage while the horn is in their possession. Customer further agrees that any physical damage other than shipping will constitute a nullification of the trial return option agreement and the customer assumes full ownership of the trumpet at the full retail price. Customer further understands that no refund will be granted in the event the horn is returned with any physical damage not considered to be damage in shipping. 

G. Chicago Brass Works agrees to refund the full purchase amount less the following costs and when all of the previously described conditions are met. 



Return costs: 

Upon passing the return inspection, we will issue a refund for the full amount less: 

All credit card charges, Including Merchant credit card charges. 

Cost of the original shipping and insurance 

Cancellation, Sanitation and restocking fees 

You can cancel the order within 10 days upon placing your order.  After that the following applies:

<B><FONT face="Arial">Raw Brass Horns = 5% of purchase Price</FONT></B>
<B><FONT face="Arial">Silver Plate horns= 5% of Purchase Price</FONT></B>

I have read and understand the terms and agree to all of the terms of this agreement. 



Serial #: __________ Return Authorization #: ________________ 



Customer Signature: 

X ________________________________ 

Date: ___/___/____